Shipping policy

Delivery Rates and Lead Times

United Kingdom

All orders are shipped from the UKΒ 


Free Delivery on Orders over Β£60


Tracked UK Standard Delivery (up to 2-4 working days from dispatch) - Β£3.99

Tracked UK Express Delivery (Next working day from dispatch) - Β£6.99

All orders are dispatched within 24 hours (Monday-Friday). For personalised or framed orders, please allow up to 5 days for your order to be hand-made and dispatched.

Returns -Β If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

United States

All orders are shipped from the UK

$12Β (via Royal Mail) - Orders under 3kg
$20Β (FedEx Tracked) - Orders between 3kg and 4kg
$30Β (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 (FedEx Tracked) - Over 6.5kgΒ 

Express Delivery now also available (1-3 Days from dispatch)

$25.99 - Express Delivery 1-3 Working Days from Dispatch - Under 2kg
$33.99 - Express Delivery 1-3 Working Days from Dispatch - 2-5kg
$46.99 - Express Delivery 1-3 Working Days from Dispatch - 5-10kgΒ 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties -Β Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns -Β If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

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Canada

Please note deliveries to Canada are taking longer than usual due to postal strikes.Β 

All orders are shipped from the UK

$15 CAD (via Royal Mail) - Orders under 3kg
$20Β CAD (FedEx Tracked) - Orders between 3kg and 4kg
$30Β CAD (FedEx Tracked) - Orders between 4kg and 6.5kg
$40 CAD (FedEx Tracked) - Over 6.5kgΒ 

Express Delivery now also available (1-3 Days from dispatch)

$25.99 - Express Delivery 1-3 Working Days from Dispatch - Under 2kg
$33.99 - Express Delivery 1-3 Working Days from Dispatch - 2-5kg
$46.99 - Express Delivery 1-3 Working Days from Dispatch - 5-10kgΒ 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

Customs and Duties -Β Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US/ Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns -Β If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Β 

Europe

We currently ship to Ireland, France, Germany,Β Β Belgium, Luxembourg, Netherlands, Poland,Β Austria, Denmark, Finland, Italy, Spain, Sweden, and Switzerland.Β Β 

All orders are shipped from the UK


Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout.Β 

All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered. For personalised orders, please allow up to 5 days for your order to be hand-made and dispatched.

EU Taxes and Tariffs

From 1 July 2026, a fixed customs duty of €3 will apply to all orders under €150 entering the EU. This duty will be charged per unique HS Code within each parcel. This will be added to all orders to EU countries at the checkout.

For example:

  • An order containing one cardboard jigsaw puzzle, one wooden jigsaw puzzle, and one jigsaw puzzle glue will incur a total duty of €9 (€3 per item), as each product falls under a different HS Code.
  • An order containing three cardboard jigsaw puzzles will incur a total duty of €3, as all items share the same HS Code.

Under DDP (Delivered Duty Paid) rules, we will collect the duties at the checkout (which you will be able to see when you are paying for your order), which means you won’t need to pay for this at customs.

Due to the UK leaving the European Union, unfortunately we do not have control over what (if any) duties will be charged by EU Customs on orders over €150, therefore the customer is responsible for any possible duties applied to their order, including taxes and tariffs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.

Returns -Β If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchases(s) either by e-mail to sales@butlerandhill.co.uk or telephone our Customer Services team on 1-866-589-0274.

Personalised Product Delivery Lead Times

As our personalised products are carefully handmade in our warehouse in Devon, UK, itΒ can take a bit longer to get your items to you depending on where you are in the world.

Our handling time is aroundΒ 3-5Β  days, and delivery will be based on the method you select, which could be up to 5 days in the UK if you select standard delivery. For delivery to the US and Europe, we take into consideration the longer delivery times, and will always try our best to get your order out as quickly as possible.

UK Up toΒ 7 - 10 working days.
Europe Up toΒ 20 - 25 working days.
International Up toΒ 20 - 22Β working days.

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Delivery Notes

  • Delivery times are working days: Monday - Friday.
  • Production times are from receipt of order to dispatch.
  • Delivery times are published performance timings.
  • Courier delivery is Monday - Friday.
  • Postal delivery is Monday - Saturday.
  • Please note, we send all framed items out via a signed-for courier. This is due to the size and value of our framed items, and we want to ensure that these arrive with you safely and securely.

If you have any delivery queries or are uncertain about the information provided, pleaseΒ contact our customer services team.