A Special Thank You from Our Managing Director

A Very Special Thank You! 

To all our wonderful customers,

Thank you so much for shopping with us this year and for your continuous kindness and support. It’s been a very busy year for us and we are so very grateful for your custom throughout it. For many it’s been a very tough year, so we feel very fortunate to have such fantastic customers helping us through.

We will be closing over Christmas for a few days so the team can have a much deserved rest, eat lots of mince pies and spend time with loved ones. We’re sure a lot of you will be looking forward to doing the same! You can of course still order through our website, however our phone lines and emails will be closed for a few days and orders will be handled upon our return. Please see our Christmas closure information to find out more.

This year has been very different to what many of us anticipated. Our orders increased dramatically and at one point we had very empty shelves! But from it we’ve gained some amazing new customers and as always welcomed back our loyal customers too. We’ve also started working with a bunch of truly amazing jigsaw puzzle brands as well as continuing to work with our favourite brands too, who have been working tirelessly to get puzzles made this year to keep up with demand. We’ve also been incredibly busy making our own range of jigsaw puzzles, working with fantastic artists along the way. Not to mention the incredible amount of puzzles we have made for other people too, including Cold War Steve, RadioHead, Duran Duran, Dolly Parton and The Telegraph, to name a few!

To keep up, we’ve also grown our wonderful team - a lot! All our staff have worked so hard this year to help keep the country puzzling, as well as making maps, wall planners, personalised gifts, geography equipment and more for our sister brands! We’re so happy we have been able to carry on going and the team have been fantastic at working as safely as possible and adhering to guidelines to keep everyone safe.

We’re so delighted to have helped keep our customers puzzling this year, in a time when pastimes have been most needed. We are so grateful, like everyone, to all the amazing key workers who have been working tirelessly to keep the world going. Thank you to all our customers who generously donated to NHS Charities Together with their purchases. We are delighted to say that you have raised £2000 since the beginning of May. Thank you!

Going into Christmas and the New Year, we know there is still some uncertainty in the air, but we are keeping our spirits up and we are looking forward to kicking off 2021 with positivity, happiness and more determination than ever.

We wish you a very merry Christmas, happy holidays and a healthy and happy new year!

From myself and all the team, thank you.

Brian O’Donnell, Managing Director



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