Frequently asked questions
Q. Can I place an order by Telephone or by Post?
A. Yes. You can place an order by Telephone, by calling us on 0843 2160 467 (+44 1837 811316). Our office hours are 8.30am - 5.30 pm Monday to Friday and we can accept payment by VISA/Mastercard and American Express Cards. Or if you prefer, simply post a cheque payable to ‘Map Marketing Ltd/Butler & Hill’, FREEPOST, (SWB30952) Okehampton EX20 3ZZ.
Q. How secure are my details?
A. Our website provides 100% safe shopping.
Q. I’d like to order a Map or a Jigsaw, but live on the coast, can you move the centre point inland?
A. Yes, we can! If you do not have an exact address of the location, please call our one of our Customer Services team, on 0843 2160 467, and we will be able to establish a centre point with you. Or if you have managed to obtain co- ordinates, please just call us with these details.
Q. Can I order any maps/jigsaws for any other countries?
A. Yes. We are also able to offer Jigsaws for the USA, Canada, Germany and The Netherlands, and hope to expand this range further in the future!
Q. What is a ‘Whimsey’?
A. Whimsies were invented by Victorian craftsmen who cut jigsaw shaped pieces on a whim! Our whimsies are chosen according to the type of jigsaw base that you have selected, i.e. for our Map based jigsaws the central piece will be a house shape, for the newspapers - yes it’s a newspaper! And, for our deluxe wooden jigsaw puzzles each will have many more whimsies within!
Q. How will I know if my order has been processed?
A. We will e-mail you an order acknowledgement within 24 hours, but please do check your spam in case it has filtered into this section! If you haven’t received an e-mail, please contact our Customer Services team, on 0843 2160 467, and they will check that we have received your order.
Q. Can I have my order sent to me tomorrow?
A. All our personalised gifts are unique to you and are handmade by our team of specialists craftsmen. And, because they are all individually crafted, we need time to ensure that they are produced to the high standard that you and we require. Our methods are traditional, so we do need a few days to make sure you have the perfect gift!
Q. How long will it take for my order to arrive and what will the delivery cost?
A. This will depend on the product that you have ordered, and you can find our delivery times and prices in this section…….
Q. Will all my items arrive together?
A. We will always attempt to have all your items sent in one despatch, however, it may be necessary depending on the selection of gifts you have bought, to mail them separately. In these cases we’ll make sure that your despatch note advises you!
Q. Do your prices include VAT?
A. All our prices are inclusive of VAT, where applicable. Most laminated and framed maps are zero-rated.
Q. I’ve just placed an order, but would like to change some of the details.
A. If you have just placed an order, please e-mail sales@butlerandhill.co.uk, or telephone our Customer Services team on 0843 2160 467. As our gift products are individually made and tailored to your requirements, we cannot guarantee to make a change if we are notified more than 24 hours of receipt of order.
Q. How do I return an item?
A. If you are not entirely satisfied with your product, simply call our Customer Services team on 0843 2160 467, within 14 days of receipt to arrange a refund or replacement.
